At Francis James Jewellers we understand the importance of personal data to our customers and are committed to maintaining the trust and confidence of visitors to our web site – as well as using data in a safe and controlled manner to deliver the best possible experience. This privacy policy has been put in place to set out the terms under which we collect and use personal data, why, and how we keep it secure.



Like most websites, Francis James Jewellers use cookies to collect information about website usage. Cookies are small data files placed on your computer/device as you browse the website. They remember when your device accesses this website and are an essential tool for effective operation of the website and of your experience.

The cookies we use collect information about the products you are browsing and those that you purchase – for example remembering what is in your cart after you leave the website. No personal information is stored within these cookies. They are also used to assist with account management – logging in to a saved account for example. Some of the information collected may be used to tailor and personalise the shopping experience, including for the customisation of marketing communications if the user has opted in to receive this.


Usage monitoring

We use a third-party service; Google Analytics, to log standard types of information regarding website usage, as well as details of visitor behaviour patterns. We carry out this analysis to monitor traffic to different parts of the website, the types of devices used, the times of day used etc – which helps us to produce a better service. This information is processed in a way that does identify any users personally, and we, nor Google, do not make any attempt to find identify people.


Opting in to receive communications

During the checkout process, and at other points of service (e.g. in-store, events, other website pages), we offer the opportunity to opt-in to receive communications from us. If you opt-in, we will collect your data and use it only for the purpose of communications regarding;

– Marketing emails; general updates on sales, events, etc

– Product recall or other important notices

– Personalised marketing emails – special offers, voucher codes, etc

These communications are separate to those you will receive individually per order; for example a notice of cancellation, refund, receipt, dispatch, confirmation, etc.
We do not sell, trade, rent, or buy information with any other organisations. We use an email service provider, Mailchimp, to provide marketing communications and in doing so collect information regarding email opens and link clicks to help us improve our mailing list service. You can unsubscribe at any time by clicking the link at the bottom of any marketing email, or by emailing us at


Data collection during purchases

When you purchase a product from us online, we collect personal data that allows us to sufficiently process, deliver, and monitor the order and your receipt of the goods.

We offer the facility to save the details entered, and create an account during checkout, which makes it easier to make purchases in the future. Alternatively, you can check out as a guest and an account will not be created. In both cases, personal details will be stored in our database – this is to allow us to send any notices regarding the products purchased, to maintain communications with the customer regarding updates to the order; e.g. stock issues, special requests (in the case of customised products), delivery updates, and to enable efficient resolution of any queries that arise after the purchase has been made.

We do not store any payment details. Payments are handled by our provider; Paypal. You can view the Paypal privacy policy here:
If you would like to make a purchase without any personal data being collected and stored on our system, you can visit us in-store and purchase goods or services in person, where a receipt can be issued.


Data access rights

Under GDPR, the user (data subject) has the right to access and amend any of their personal data, held by us. You are entitled to view, amend, retrieve, or delete any personal information we hold. If you wish to do this, please email your request to our data protection officer


Changes to this policy

Any changes to this privacy policy will be communicated via email to users who have opted-in to receive communications.